Terms and Conditions

Your home away from home in Tokyo

✨ Terms & Conditions of Booking with Tokyo Family Stays

Welcome to Tokyo Family Stays. We are delighted to host you in one of our licensed short-term rental properties in Tokyo. By proceeding with your booking, you agree to the following Terms & Conditions, which form a binding agreement between you (the guest) and Tokyo Family Stays.

🕒 1. Check-In and Check-Out

Check-In Time: From 3:00 PM JST
Check-Out Time: By 10:00 AM JST

Unless arranged in advance, check-in begins at 3:00 PM, and check-out is required by 10:00 AM on your departure day.

One of our team members will connect with you via WhatsApp prior to your stay to confirm your arrival time. We’ll meet you at the property to personally welcome you, walk you through the home, and ensure a smooth start to your stay.

If you require alternate times, please contact us as early as possible. While not guaranteed, we’ll do our best to accommodate your request. Additional charges may apply.

💳 2. Payment Schedule

30% of the total reservation is due at the time of booking
An additional 30% is due 30 days prior to arrival
The remaining 40% is due 7 days before your check-in date

Late or incomplete payments may result in cancellation of your booking without refund, in accordance with our cancellation policy.

❌ 3. Cancellation Policy

🗓️ Free cancellation up to 60 days before arrival.
🗓️ 30–59 days before arrival: 50% of prepayments refundable
❗ Within 30 days: No refunds

As a boutique operation, we reserve your dates immediately and begin preparing your stay. We recommend booking travel insurance to protect against illness, delays, or disruptions.

🔒 4. Security Deposit

A pre-authorization of ¥50,000 will be held 1 day before arrival. This is not a charge, only a temporary hold. It will be released 2 days after check-out pending no damages or violations.

📝 5. Guest Information Required by Law

Under the Japanese Hotel Business Act, we are legally required to collect the following information from all guests:

Full name
Nationality
Address (postal & email)
Passport details (for non-residents)
Occupation
Dates of stay

This information may be shared with local authorities when required. It is stored securely and not used for marketing purposes. Please refer to our Privacy Policy for more.

🏡 6. House Rules & Guest Conduct

We ask that you respect our home, our neighbors, and the community.

Please follow these rules:

🚭 No smoking inside
🎉 No parties or loud noise
👥 Only registered guests may stay overnight
🗑️ Follow our trash disposal instructions (we’ll guide you)
🛠️ Guests are responsible for any damages during their stay
🐾 No pets unless approved in advance

🔗 7. Links to Our Policies

For your convenience, you may review these detailed policies:

🚨 8. Emergency Contact Information

For emergencies while in Japan, please contact:

👮 Police (non-urgent): 110
🚑 Ambulance & Fire: 119
🏥 Hospital details will be provided in your welcome guide
📲 Property issues: Message us via WhatsApp or email: info [at] tokyofamilystays [dot] com

⚖️ 9. Governing Law & Jurisdiction

These Terms are governed by Japanese law. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.

🌪️ 10. Force Majeure

Tokyo Family Stays is not liable for delays or failures caused by events beyond our control, including but not limited to:

Natural disasters
Pandemics
Government restrictions
Transport disruptions or strikes

We will do our best to offer rescheduling or credit if these arise, but refunds are not guaranteed.

📄 11. Severability Clause

If any clause of these Terms is found unenforceable, it shall not affect the validity of the remaining provisions.

✅ 12. Acceptance of Terms

By confirming your booking, you agree to all Terms & Conditions and linked policies above.

Tokyo Family Stays reserves the right to update these terms at any time. We recommend reviewing them before each stay.

If you have any questions, please contact us at info [at] tokyofamilystays [dot] com.

Thank you for choosing Tokyo Family Stays. We can’t wait to welcome you to your Tokyo home! 🏠🇯🇵